Manuals and free owners instruction pdf guides. Find the user manual and the help you need for the products you own at ManualsOnline. Free Eurocave User Manuals| ManualsOnline.com. EuroCave are the leading supplier of Wine Storage Solutions. Our range includes Wine Cabinets, Cellar Conditioners and Wine Racks. EuroCave's of professional advice on choosing the right Wine Storage product for you. Our team of experts are here to help you store your Wine to perfection.
. Standard shipping rates apply for orders shipped to the 48 contiguous US states (Additional charges apply for orders shipped to Hawaii and Alaska). For expedited orders to Alaska or Hawaii and all orders shipped to Puerto Rico or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.), APO/FPO addresses and international locations, please call 914.345.9463 for current rates. Sorry, we cannot ship items to a P.O. For UPS 2-Day Air or Next Day Air orders greater than $250, you can also call us at 800.356.8466 for alternative rates. Saturday delivery not valid on UPS 2-Day Air Delivery.
Please select Next Day for Saturday delivery. Unleashing a new level of style and value, the EuroCave Premiere Line of Wine Cellars will impress with their sleek, modern design and economical energy efficiency.
EuroCave Premiere Cellars help to create the climate of a natural deep French wine cave providing an ideal long term storage aging environment. With advanced features such as precise temperature setting capability, visual and audible alarms, increased overall energy efficiency and nearly silent decibel levels, the Premiere cellars have everything you would expect from EuroCave. Enjoy the illuminating detachable display lighting which will showcase your entire collection or allow you to closely examine every label in your EuroCave cellar.
Available in various attractive door styles, all with a discretely concealed handle and robust locking system, the new line of Premiere Wine Cellars welcomes you to take your first step to discover all that EuroCave has to offer. General Information: EuroCave Premiere M Premiere M Useable Volume up to: 355 (L) Installation Type Free Standing Temperature Zones 1 Bottle Capacity 141. Number of Shelves 10 Rolling MDS Temperature Range 48°F - 59°F Ambient Temperature 32°F - 86°F Dimensions & Weight: Wine Cellar Dimensions 58- 1/2” H X 27” W X 27- 1/4”D Gross Shipping Weight 207 LBS. Net Weight (without bottles) 174 LBS. Features: Lighting Removable LED Lighting System Control Digital Control Panel Glass Door UV Tinted, Dual Pane Reversible Door Swing Yes Lock & Key Yes Warranty 1 Year on Parts & Labor (5 years on compressor) Electrical: Rated Voltage 115V Frequency 60HZ Rated Power Input 95 Watts Light Power Battery ( 4 AAA Batteries) Refrigerant R134A Energy Consumption Glass Door 219 kwh/year Electrical Requirements Plugs Directly into US 110 Volt outlet on a Dedicated 15 AMP line.
Decible Rating 38 dB(A) (an average quiet room is 40 decibles) Multiple Unit Note If there is more then one cellar on a line a 20 Amp circuit is required A Note About Bottle Sizes and Storage Capacity When we reference bottle capacity for our wine cellars, we are referring to the maximum quantity of 'standard' Bordeaux-size bottles that will fit into that cellar. In reality, as you can see from the chart above, there is no true standard size bottle these days as bottles come in varying styles, sizes and shapes.
Some are extremely tall and thin (like a Riesling bottle), others are shorter yet wide at the shoulders (like the Pinot Noir or Turley bottle) and others are tall, wide and broad at the shoulders (like your large California red bottle). If you have any of these non 'standard' Bordeaux size bottles in your collection, your capacity can be lower than what we state the unit can hold. Here is our rule of thumb: If up to half of your collection consists of non-standard Bordeaux-size bottles, your maximum capacity may be reduced by 20-25%. If your collection consists mostly of these larger sized bottles, your maximum capacity may be reduced by as much as 40%. The one thing we do know is that all collections are different, and that's the great thing about collecting wine!
If you have any questions regarding your collection and its effect on your capacity, call one of our Wine Storage Specialists at 800.377.3330 for a full consultation. This item ships via White Glove Delivery from our wine cellar warehouse located in New Jersey. Your estimated arrival date is on or between Mon, Apr 29 - Wed, May 8.
With White Glove Delivery, we bring your item into your home, unpack it, inspect it, place it where you want it to be, and dispose of the packaging. Delivery is by appointment.
We will call you to set a date. If you'd like to arrange a Saturday delivery or schedule a specific delivery date, feel free to call our Wine Cellar Specialists at 800-377-3330. Please note that Stair Charges may apply for locations with 5 or more stair steps. Please review our Wine Cellar Delivery Guide to learn more about the delivery process: White Glove Delivery rates apply only for orders shipped to the contiguous 48 US states.
For orders shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.) addresses please call 800-356-8466 for additional rates.
Sorry, we cannot ship items to a P.O. BEST ANSWER: I have just received my cooler so there is no long term experience, but so far I am delighted with the product. According to the specs the unit will perform normally even cooler than 40 degrees. It does need filters, which are simple to install and change. A package of 4 is recommended with the purchase, and the specs say they should be changed yearly. You didn't ask, but so far I think the advertised capacity is on target.
I am 3/4 full with a variety of bottles and have seen nothing that suggests I won't be able to store at least 140 bottles. on Nov 18, 2015. BEST ANSWER: I have just received my cooler so there is no long term experience, but so far I am delighted with the product.
According to the specs the unit will perform normally even cooler than 40 degrees. It does need filters, which are simple to install and change.
A package of 4 is recommended with the purchase, and the specs say they should be changed yearly. You didn't ask, but so far I think the advertised capacity is on target. I am 3/4 full with a variety of bottles and have seen nothing that suggests I won't be able to store at least 140 bottles. on Nov 18, 2015. BEST ANSWER: Hi Birthe - I had the same problem.
My first approach was to remove the problem shelves and an equal number of shelves without the issue and put each in the other's place. That resolved one of the problems.
I resolved the second one by folding some paper to make a 'spacer' that I slid between the track and wall of the unit - in essence, narrowing the distance between the tracks. Not exactly high tech, but I have not had any problems since. I should add that I am very happy with the performance of the unit and would buy another if more capacity is needed. on Jun 14, 2016. BEST ANSWER: Hi Birthe - I had the same problem. My first approach was to remove the problem shelves and an equal number of shelves without the issue and put each in the other's place.
That resolved one of the problems. I resolved the second one by folding some paper to make a 'spacer' that I slid between the track and wall of the unit - in essence, narrowing the distance between the tracks. Not exactly high tech, but I have not had any problems since. I should add that I am very happy with the performance of the unit and would buy another if more capacity is needed. on Jun 14, 2016.
BEST ANSWER: Nominally 120 bottles on the 10 sliding shelves. If bottles are not regular Bordeaux style then one needs to become a bit more creative. I also get 10 to 12 magnums (1.5 L) in the bottom storage area of the cooler. The image shows three rows of normal bottles stored beneath the bottom wooden sliding shelf but that is really pushing it. Maximum 140 but with the caveat that if any bottle is not standard size storage capacity is reduced. I have had this wine cooler since July of 2017 and am totally satisfied with it.
The wooden sliding shelves are wonderful and the noise level is quite subdued. When it is working it tends to have a slightly high pitch but still quite unobtrusive. on Feb 3, 2019.
Purchased on Jun 1, 2017. BEST ANSWER: Nominally 120 bottles on the 10 sliding shelves. If bottles are not regular Bordeaux style then one needs to become a bit more creative.
I also get 10 to 12 magnums (1.5 L) in the bottom storage area of the cooler. The image shows three rows of normal bottles stored beneath the bottom wooden sliding shelf but that is really pushing it. Maximum 140 but with the caveat that if any bottle is not standard size storage capacity is reduced. I have had this wine cooler since July of 2017 and am totally satisfied with it. The wooden sliding shelves are wonderful and the noise level is quite subdued.
When it is working it tends to have a slightly high pitch but still quite unobtrusive. on Feb 3, 2019.
Purchased on Jun 1, 2017. BEST ANSWER: I would not. It is rear vented. Thats not to say someone would put in into a wall. If so leave at least 4 inches all around. Have a dedicated circuit.
I beleive if you put this unit in a wall the unit life span would be shortened considerably. I would always recommend a unit that is front vented. I put mine in the garage on a dedicated circuit with second unit.
Works great winter and summer. It has an ambient temp range from 32 to 95 or so. on Aug 25, 2016. Purchased on Apr 19, 2016. BEST ANSWER: I would not.
It is rear vented. Thats not to say someone would put in into a wall. If so leave at least 4 inches all around. Have a dedicated circuit. I beleive if you put this unit in a wall the unit life span would be shortened considerably. I would always recommend a unit that is front vented. I put mine in the garage on a dedicated circuit with second unit.
Works great winter and summer. It has an ambient temp range from 32 to 95 or so. on Aug 25, 2016.
Purchased on Apr 19, 2016. Thank you for letting me know. The sales rep at EuroCave told me the individual shelves can be adjusted to fit any size bottles. I asked again to be sure this wasn't just the holders on each shelf that can be adjusted to hold the bottles so they don't slide around, this is when they verified the actual shelves themselves could be adjusted on the sides. Is this true? It will be the first wine refrigerator / cooler / cellar that I've seen able to do this if so which is a great feature.
on Oct 14, 2015. BEST ANSWER: The answer from John explained how humidity is formed and where it 'goes' (viz 'adheres to internal aluminum walls', but ignores the question of how it's ADJUSTED. Since his statement says it adheres to the aluminum walls is he saying it therefore is NOT a problem and doesn't have to be adjusted?
If that's the case then the answer is correct, but it's not obvious to a layman. Is the humidity's adherence to the walls a solution.
Having the correct humidity for wine storage is important. Too little and corks dry out and air seeps in, too much and mold can form on the corks. I'd be very interested in a more complete answer before spending thousands on a unit without a humidifier.
on Mar 5, 2016. BEST ANSWER: The answer from John explained how humidity is formed and where it 'goes' (viz 'adheres to internal aluminum walls', but ignores the question of how it's ADJUSTED.
Since his statement says it adheres to the aluminum walls is he saying it therefore is NOT a problem and doesn't have to be adjusted? If that's the case then the answer is correct, but it's not obvious to a layman.
Is the humidity's adherence to the walls a solution. Having the correct humidity for wine storage is important. Too little and corks dry out and air seeps in, too much and mold can form on the corks.
I'd be very interested in a more complete answer before spending thousands on a unit without a humidifier. on Mar 5, 2016. I conducted an exhaustive search for a wine cooler that would accommodate the Burgundy size bottles and just about gave up. I am a design engineer and cannot understand why cooler designers just don't get it. I was told the Euro Cave had adjustable shelves and could be modified for the bigger bottles.
Several other brands advertise that their coolers can accommodate the larger bottles but watch out it is not true. I started loading my new EuroCave single zone medium cooler and it easily holds the Burgundy bottles with about 3/8th inches to spare. No adjustments are needed. In fact, it comes so close to holding a Champaign bottle but just barely nicks it.
It actually works as the drawer still easily open without pulling adjacent drawers open. I can also 'feel' the better quality.
The only thing I don't understand is why Wine Enthusiast does not promote this feature. It really separates this cooler from all the aggravatingly under designed misfit coolers. I can comfortably load any wine (standard) in this cooler and stash the Champaign bottles in the bottom open storage area where they belong in a single zone cooler. This is a great and fun cooler. It's a bit louder than I thought it would be, though it really isn't an issue. Let it sit 48+ hours as instructed and after turning it on it cooled from 72.3 F to 55.1 F in a very short period of time.
Storage capacity is based on 750 ml Bordeaux bottles. Those bottles of Australian Shiraz and California Cabernet will greatly reduce storage capacity, so I'm glad I got an M model instead of an S. The instructions come in several languages, though the translation to English left much to be desired.
Be prepared to figure some things out yourself. The people who performed delivery did a great job. I can't say enough about them.
They worked efficiently and were polite and careful with the product. The people who called to schedule delivery did a poor job. They confirmed a Friday delivery between 3-6 pm, but then said I was never assigned to the driver's route. I asked for delivery Saturday between 3-6 pm and was told it would happen and they would call to confirm, but they never did. The driver called me at 8:15 a.m. Saturday and said he would be arriving in 30 minutes. We were about to walk out the door (which is why I wanted delivery in the afternoon) and had to go back inside and wait for delivery.
I was to receive a four-pack of charcoal filters but they were not included with the delivery. I contacted W.E. Customer service two days ago but as of writing this nobody has responded.
In short, the purchase process was fantastic. Actual delivery was fantastic. The product is fantastic so far. Customer service has thus far been non responsive and the schedulers for delivery did a very poor job. After much research and comparisons with other brands, I went with the EuroCave Premier M. It was the size I was looking for and in the price range I wanted. It is performing just as advertised.
Really quiet, smooth rolling shelves and sleek design. I especially have come to like the individual bottle cradles that are easily adjustable by sliding side to side and equally easy to remove as needed. I had a free standing cabinet made from reclaimed south Louisiana cypress that it now sits in and makes a beautiful showing for my collection.
I would definitely advise anyone looking to properly cellar their babies to strongly consider EuroCave. The customer service during the ordering process was handled by a knowledgeable person who answered any and all questions I had before the purchase was official and I have been contacted a few times since to make sure the unit is delivering as designed.
WineEnthusiast is excellent to work with. There customer support is exceptional when working through a challenge with a previous small entry level cooler that no longer worked. They offered a solution to assist in a refund and most importantly they listened to my needs and goals. The EuroCave Premier M selected meets those goals, exceptional slide out shelving holding various bottles sizes, a statement piece and frankly the investment is worth it. Very Quiet, great delivery service, easy to program. My one challenge is the plug became dislodge during shipping and not discovered until two days after installation. Once delivered you wait two days for fluids to settle before plugging in and powering up.
Be sure to look closely at bottom left grill before delivery crew leaves. Easy fix if’s a weekend when you’re ready to power up! I spent a few months looking into purchasing a wine cellar.
There are so many options, most of which are much less expensive than this one. However, I wanted something that would look nice enough to be put in a formal dining room to avoid carrying cases of wine up and down the basement stairs, but also ultra quiet since we work from home in an adjacent room.
This is a very solid unit, nearly silent, with great shelves. I also wanted a wine cellar that would not need to be replaced in a year or 3. I think this purchase will be well worth the investment. Delivery was fine, they put it all together and took away all the packing materials and set it exactly where I wanted it installed. I wholeheartedly recommend this wine cellar with no reservations. Like most other people who have bought Euro Caves, I depended on the reivews like I'm wiriting here as well as finding a few people personally who own them; so far it's lived to its reputation; I think it's FAR quieter than I expected, which is really nice.
The storage space on the shelves is wider than I also expected and I have been able to get burgundy/syrah size bottles in without them touching adjacent shelves. Plus you have room for the 120 on the 10 shelves plus another 15-20 on the bottom. I was concderned about the instructions only talking about centrigrade and so called Wine Enthusiast and got instructions on how to change to Fahrenheit; but after the 48 hour waiting period after delivery, when I started up the unit, it read Farenheit so I didn't have to go through that change process. The unit has constantly been with +/- 3/10ths of a degree from wehere I set it ( 55 ) so that's really good, too.
I feel vewry good about my slection and expect MANY great years of performance with this brand!! Very pleased with this unit's design.
So far it works extremely well - and very quiet. Key features that I love:. Shelves are on rollers - smooth and holds weight well. Shelves are spaced to allow for Pinot or other large bottles without having to move / lose shelving. This is so important. sliding wine holders accommodate any mix of bottle sizes ad support the bottles very well. Automatic humidity control I love the size of this M unit - doesn't overwhelm a room with height.
Overall extremely pleased with this purchase. It took a little longer than promised to arrive but worth the wait. Very happy with the unit. Have only had it for a couple of days and waiting for the temperature to settle in.
The white glove delivery as mentioned by others left a little to be desired. They were very nice and placed it in the location I wanted, removed all the packaging material but they were in an awful rush to leave barely gave me time to look it over on the outside and didn't have much time to ask questions. Once they left I noticed the door was nut flush, called wine enthusiast they called a serviceman and I actually was called back the same day and they arrived a couple of hours later, he adjusted the door and was very happy to answer all my questions. So far very happy. Service Contract Administrator/Obligor: Wine Enthusiast Companies 200 Summit Lake Drive 4th Floor Valhalla, NY 10595 Telephone: 800.648.6058 PRODUCT ELIGIBILITY This Plan covers products purchased as new or factory refurbished and manufactured for use in the United States, which at the time of purchase included a manufacturer's original or factory-refurbished warranty valid in the United States. In order to be eligible for a Plan, the manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.
This Plan provides for the repair or replacement of your product to its standard operating condition if the product fails to perform its intended functions due to normal wear and tear or a defect in either materials or workmanship, or unless otherwise stated in the Exclusions from Coverage section of this document. There is no deductible under this Plan.
Please keep this document in a safe place along with the sales receipt you received when you purchased your product. The sales receipt may be required at the time of service. It will serve as a valuable reference guide and will help you determine what is covered by the Plan. As the Administrator, Wine Enthusiast will assist you in understanding your warranty and Plan benefits from the day you purchased your Plan. This Protection Plan does not cover shipping costs of replacement units should a defective unit require replacement. COVERAGES This Plan is based upon the term of coverage, product description and retail price limitations shown on your order confirmation email. This Plan will furnish replacement parts and/or labor necessary to restore your covered product to standard manufacturer's operating condition.
If service is required because of a product failure during normal usage, the Administrator has the option to repair the defective product or replace it with a product of equal or similar features and functionality, though not necessarily the same brand. A replacement part or product may be new or refurbished. Technological advances may result in a replacement product with a lower selling price than the original product. No refunds will be made based on the replacement product cost difference.
The most we will pay on any single repair to your covered product or its replacement is the price you paid for the original product, excluding taxes. If we replace the covered product in its entirety, our maximum liability has been met under this contract and there will no longer be coverage under the terms of this contract. Replacement products will include a manufacturer's warranty of up to 1 year and the retailer has the option to offer an additional extended service contract on the replacement product. If the covered product is not repairable and a replacement product is not available, we will refund up to the product purchase price, excluding taxes, and this contract will be fulfilled and all obligations satisfied. Should repair parts become unavailable because a manufacturer has gone out of business, if a manufacturer no longer provides product support or all parts sources have been exhausted during the coverage period of this Plan, the Obligor and the Administrator shall be excused from performance hereunder and you shall receive a merchandise coupon for the value of the purchase price paid by you for the Plan less claims paid, if any. Replacement products may be new or rebuilt products. In no event shall the Obligor or Administrator be liable for any damages as a result of the unavailability of repair parts.
In no event shall the obligation to administer claims extend beyond the term of coverage commencing upon the date of product purchase. You may be required to ship or deliver the defective product at your expense prior to receiving reimbursement or a replacement product. The Administrator owns all parts removed from repaired products or complete units replaced in their entirety. If it is determined the problem is not covered under the terms of the Plan or there is a 'no problem found' diagnosis, you will be responsible for any related charges to the service center. SPECIAL FEATURES No Lemon Guarantee - If we have completed two service repairs for the same problem on an individual product or component, which first began after the manufacturer's warranty term had expired, and if the product or component requires a third repair for the identical problem as determined by us, we reserve the right to replace the product with one of like kind and quality, not to exceed the original retail purchase price excluding shipping, handling, and taxes. Once a covered product is replaced, then this contract is considered fulfilled and coverage ends. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements, computer software related problems, and any unauthorized repairs done outside of the USA are not considered repairs for the purposes of this Replacement Guarantee.
SERVICE LOCATION On-site: If your product needs repair, call 800.648.6058 to arrange service. An adult of legal age must be present at the location where on-site service will occur.
If you live beyond a 25-mile radius of an authorized service center, you may be required to pay additional trip charges required over the 25-mile radius. While most products can be repaired on-site, some products, due to their sensitive, technical nature, require the controlled environment of a factory authorized service center; therefore, on-site repair is not possible. This Plan does not cover labor or materials to obtain access to covered components if structural modification or repair is required.
It is your responsibility to ensure that the covered product is accessible to the service technician. IF YOUR PRODUCT NEEDS REPAIR If your covered product needs repair or replacement for mechanical or electrical failures, you are required to call 800.648.6058 to obtain authorization prior to having repairs made. For faster service, please have your dated proof of product purchase (sales receipt) available when you place the call. All repairs must be approved before they are performed.
We will not reimburse you for repairs performed without prior approval or performed by unauthorized servicers or others. Do not return the covered product to Wine Enthusiast unless instructed to do so. When you receive authorization for repairs, the service representative will direct you to a designated. service center. A copy of the proof of product purchase (sales receipt), and a brief written description of the problem must accompany the product. We will not be liable for freight charges or damage due to improper packaging.
If your Plan expires during the time of an approved repair or replacement, this Plan is extended until the. repair or replacement has been completed. If your product is covered under another valid service contract and/or insurance policy, this Plan will provide coverage over and above the other service contract and/or insurance policy.
While we try to complete service as quick as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer's delays, shipment to a service facility or acts of God. IMPORTANT CONSUMER INFORMATION If you transfer ownership of the covered product, this Plan may be transferred by sending to Wine Enthusiast, at the address above, the name, address, and phone number of the new owner within 10 days of the transfer. The cancellation provisions of the service contract apply only to the original purchaser of the service contract. This Contract, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt for your covered product, constitutes the entire agreement and no representation, promise or condition not contained herein shall modify these items, except as required by law. Order this item today to reserve one risk-free. You can still order it today, risk free:. We never charge your credit card until your product ships.
Orders for this item are filled on a first come, first serve basis. It's easy to cancel your order if it hasn't shipped. You can call us for more info at 800.356.8466, 7 days a week Currently, the estimated time of arrival is unknown. We are waiting for our supplier to provide us with an expected ship date. We will update our ship date with an actual date as soon as we have accurate information from our supplier. You may cancel an order at any time prior to shipment, at no additional cost, by calling 800.648.6058, or by sending an email to.Although we do authorize your credit card for available funds upon purchase, the authorization falls off within a matter of days.
Rest assured your credit card is not actually charged until your order is shipped. Free Shipping on $99 or More Free Standard Shipping on single merchandise orders of $99 or more excluding taxes.
Excludes select large and/or heavy items to which additional shipping charges apply. Excludes select personalized items, custom racking, cooling units and select items shipped directly from the manufacturer. Charges may apply for special shipping circumstances. Check the product's detail page or call 800.356.8466 for specific information. Offer not valid on 1-day or 2-day delivery. Applies only to single-address shipments to the contiguous 48 United States. Not combinable with other offers and cannot be applied to previous purchases.
Promotion does not apply to WineExpress.com.
. Standard shipping rates apply for orders shipped to the 48 contiguous US states (Additional charges apply for orders shipped to Hawaii and Alaska). For expedited orders to Alaska or Hawaii and all orders shipped to Puerto Rico or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.), APO/FPO addresses and international locations, please call 914.345.9463 for current rates. Sorry, we cannot ship items to a P.O.
For UPS 2-Day Air or Next Day Air orders greater than $250, you can also call us at 800.356.8466 for alternative rates. Saturday delivery not valid on UPS 2-Day Air Delivery. Please select Next Day for Saturday delivery. This item ships directly from the manufacturer via White Glove Delivery. Please allow 12-16 weeks for delivery. Select items will have additional shipping charges, please see above for this item's additional shipping charge.
With White Glove Delivery, we bring your item into your home, unpack it, inspect it, place it where you want it to be, and dispose of the packaging. Delivery is by appointment. We will call you to set a date. Please note that Stair Charges may apply for locations with 5 or more stair steps.
Express shipping options are not valid on items shipped directly from the manufacturer. Shipping rates apply for orders shipped to the contiguous 48 US states. For orders to Alaska, Hawaii, Puerto Rico, APO/FPO, or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.) addresses please call 914.345.9463 for current rates. Sorry, we cannot ship items to a P.O. Service Contract Administrator/Obligor: Wine Enthusiast Companies 200 Summit Lake Drive 4th Floor Valhalla, NY 10595 Telephone: 800.648.6058 PRODUCT ELIGIBILITY This Plan covers products purchased as new or factory refurbished and manufactured for use in the United States, which at the time of purchase included a manufacturer's original or factory-refurbished warranty valid in the United States. In order to be eligible for a Plan, the manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.
This Plan provides for the repair or replacement of your product to its standard operating condition if the product fails to perform its intended functions due to normal wear and tear or a defect in either materials or workmanship, or unless otherwise stated in the Exclusions from Coverage section of this document. There is no deductible under this Plan. Please keep this document in a safe place along with the sales receipt you received when you purchased your product.
![Service Service](/uploads/1/2/5/5/125576022/939348746.jpg)
The sales receipt may be required at the time of service. It will serve as a valuable reference guide and will help you determine what is covered by the Plan. As the Administrator, Wine Enthusiast will assist you in understanding your warranty and Plan benefits from the day you purchased your Plan.
This Protection Plan does not cover shipping costs of replacement units should a defective unit require replacement. COVERAGES This Plan is based upon the term of coverage, product description and retail price limitations shown on your order confirmation email.
This Plan will furnish replacement parts and/or labor necessary to restore your covered product to standard manufacturer's operating condition. If service is required because of a product failure during normal usage, the Administrator has the option to repair the defective product or replace it with a product of equal or similar features and functionality, though not necessarily the same brand. A replacement part or product may be new or refurbished. Technological advances may result in a replacement product with a lower selling price than the original product.
No refunds will be made based on the replacement product cost difference. The most we will pay on any single repair to your covered product or its replacement is the price you paid for the original product, excluding taxes. If we replace the covered product in its entirety, our maximum liability has been met under this contract and there will no longer be coverage under the terms of this contract.
Replacement products will include a manufacturer's warranty of up to 1 year and the retailer has the option to offer an additional extended service contract on the replacement product. If the covered product is not repairable and a replacement product is not available, we will refund up to the product purchase price, excluding taxes, and this contract will be fulfilled and all obligations satisfied. Should repair parts become unavailable because a manufacturer has gone out of business, if a manufacturer no longer provides product support or all parts sources have been exhausted during the coverage period of this Plan, the Obligor and the Administrator shall be excused from performance hereunder and you shall receive a merchandise coupon for the value of the purchase price paid by you for the Plan less claims paid, if any. Replacement products may be new or rebuilt products. In no event shall the Obligor or Administrator be liable for any damages as a result of the unavailability of repair parts. In no event shall the obligation to administer claims extend beyond the term of coverage commencing upon the date of product purchase.
You may be required to ship or deliver the defective product at your expense prior to receiving reimbursement or a replacement product. The Administrator owns all parts removed from repaired products or complete units replaced in their entirety. If it is determined the problem is not covered under the terms of the Plan or there is a 'no problem found' diagnosis, you will be responsible for any related charges to the service center. SPECIAL FEATURES No Lemon Guarantee - If we have completed two service repairs for the same problem on an individual product or component, which first began after the manufacturer's warranty term had expired, and if the product or component requires a third repair for the identical problem as determined by us, we reserve the right to replace the product with one of like kind and quality, not to exceed the original retail purchase price excluding shipping, handling, and taxes. Once a covered product is replaced, then this contract is considered fulfilled and coverage ends. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements, computer software related problems, and any unauthorized repairs done outside of the USA are not considered repairs for the purposes of this Replacement Guarantee.
SERVICE LOCATION On-site: If your product needs repair, call 800.648.6058 to arrange service. An adult of legal age must be present at the location where on-site service will occur. If you live beyond a 25-mile radius of an authorized service center, you may be required to pay additional trip charges required over the 25-mile radius.
While most products can be repaired on-site, some products, due to their sensitive, technical nature, require the controlled environment of a factory authorized service center; therefore, on-site repair is not possible. This Plan does not cover labor or materials to obtain access to covered components if structural modification or repair is required.
It is your responsibility to ensure that the covered product is accessible to the service technician. IF YOUR PRODUCT NEEDS REPAIR If your covered product needs repair or replacement for mechanical or electrical failures, you are required to call 800.648.6058 to obtain authorization prior to having repairs made. For faster service, please have your dated proof of product purchase (sales receipt) available when you place the call. All repairs must be approved before they are performed. We will not reimburse you for repairs performed without prior approval or performed by unauthorized servicers or others. Do not return the covered product to Wine Enthusiast unless instructed to do so.
When you receive authorization for repairs, the service representative will direct you to a designated. service center. A copy of the proof of product purchase (sales receipt), and a brief written description of the problem must accompany the product. We will not be liable for freight charges or damage due to improper packaging. If your Plan expires during the time of an approved repair or replacement, this Plan is extended until the. repair or replacement has been completed. If your product is covered under another valid service contract and/or insurance policy, this Plan will provide coverage over and above the other service contract and/or insurance policy.
While we try to complete service as quick as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer's delays, shipment to a service facility or acts of God. IMPORTANT CONSUMER INFORMATION If you transfer ownership of the covered product, this Plan may be transferred by sending to Wine Enthusiast, at the address above, the name, address, and phone number of the new owner within 10 days of the transfer. The cancellation provisions of the service contract apply only to the original purchaser of the service contract.
This Contract, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt for your covered product, constitutes the entire agreement and no representation, promise or condition not contained herein shall modify these items, except as required by law. Order this item today to reserve one risk-free. You can still order it today, risk free:. We never charge your credit card until your product ships. Orders for this item are filled on a first come, first serve basis.
It's easy to cancel your order if it hasn't shipped. You can call us for more info at 800.356.8466, 7 days a week Currently, the estimated time of arrival is unknown. We are waiting for our supplier to provide us with an expected ship date.
We will update our ship date with an actual date as soon as we have accurate information from our supplier. You may cancel an order at any time prior to shipment, at no additional cost, by calling 800.648.6058, or by sending an email to.Although we do authorize your credit card for available funds upon purchase, the authorization falls off within a matter of days. Rest assured your credit card is not actually charged until your order is shipped.
Free Shipping on $99 or More Free Standard Shipping on single merchandise orders of $99 or more excluding taxes. Excludes select large and/or heavy items to which additional shipping charges apply. Excludes select personalized items, custom racking, cooling units and select items shipped directly from the manufacturer. Charges may apply for special shipping circumstances. Check the product's detail page or call 800.356.8466 for specific information. Offer not valid on 1-day or 2-day delivery.
Applies only to single-address shipments to the contiguous 48 United States. Not combinable with other offers and cannot be applied to previous purchases. Promotion does not apply to WineExpress.com.